Get in Touch With Us

Got a question about one of our reviews, spotted something that needs updating, or want to flag a concern about a bitcoin casino site? Here's how to reach the Online Crypto Casinos team, what we can help with, and what we cannot.

How to Reach the Online Crypto Casinos Team

Email is the best way to contact us. Send your message to [email protected] and a real person on our team will read it. We do not run our contact channel on canned replies. Include as much detail as you can — which page or offer you're asking about, what device or region you're browsing from, and what you'd like us to look into — so we can route your message correctly and answer it properly the first time.

We aim to reply within two working days. Response times can stretch a little during busy periods, but every message gets a genuine answer.

What This Page Can and Can't Help With

gengophers.com is an independent review and comparison site. We research and rank crypto casinos for a US audience, but we are not a casino, a payment processor, or a customer support desk for any operator listed on this site. That distinction matters for what we can actually do when you write in.

• We can help with: questions about how we scored or compared a site, corrections to outdated information, feedback on our coverage, suggestions for topics or comparisons you'd like to see, and general questions about how crypto casino bonuses, coin support, or payout speeds typically work.
• We can't help with: your personal account issues at a casino, deposit or withdrawal disputes, verification problems, or bonus crediting. Those need to go directly to the operator's own support team — most listed sites, including higher-rated ones like BetPanda and CoinPoker Casino, offer live chat or email support on their own platforms for exactly this.

Questions About a Specific Casino or Offer

If your message relates to a specific listing — say, the wagering requirements on a welcome bonus, or whether a site accepts a particular coin — tell us which operator and offer you mean. We review sites like Cryptorino, LuckyRollers, Hyperlucky, Winna, Thrill, BC Game, Wild.io, and Vave on the same criteria: supported cryptocurrencies, licensing, payout speed, game variety, and bonus terms including playthrough requirements. We're happy to clarify anything in our own write-ups, but for account-specific issues, the operator's support channel will always be faster than we can be.

Reminder for any promotion mentioned on our site: bonus percentages, cashback rates, and free spin counts always come with conditions — minimum deposits, wagering multiples, game restrictions, or time limits. Check the operator's own terms before opting in, since figures shown on comparison pages are headline offers, not the full terms.

Corrections, Licensing, and Accuracy Concerns

Crypto casino licensing, coin support, and bonus terms change often. If you believe something we've published is out of date — a licence status, a supported coin, a withdrawal limit — please tell us specifically what you found and where. We take accuracy seriously and will review it. As a general note across the site: offshore crypto casinos serving US players are typically licensed in jurisdictions like Curaçao or Anjouan, not by any US regulator, and availability varies by state. If you're unsure whether a particular site accepts players in your state, that's also something worth flagging to us or checking directly with the operator.

If You're Concerned About Gambling Behavior

If you're writing in because gambling has become a source of stress for you or someone you know, please say so plainly in your message — we'll point you toward appropriate resources. The National Problem Gambling Helpline, 1-800-GAMBLER, is available for confidential support at any time. It's worth knowing that offshore crypto casinos may not offer the same self-exclusion tools or player protections that state-regulated US operators provide, so building your own limits — deposit caps, time limits, taking breaks — matters more when playing at these sites. Our contact channel isn't a substitute for professional support, but we can help direct you to it.

Partnerships, Data, and Other Enquiries

If you represent an operator, a media outlet, or an organization interested in working with gengophers.com, introduce yourself and outline what you have in mind in your email. We're also open to reader suggestions for future comparisons — for example, if you'd like to see coverage of non-GamStop options, our trusted non-GamStop casinos guide may already answer some of that.

A Note Before You Write In

Everything on gengophers.com is intended for adults of legal gambling age — 18 or 21 depending on the site and your state's rules — and nothing here is financial, legal, or tax advice. If your question touches on the tax treatment of crypto gambling winnings or the legal status of offshore casinos in your state, we can share general information, but you should consult a qualified professional for anything specific to your situation. Gambling involves real risk of loss, and playing with cryptocurrency adds price volatility on top of that — we're glad to talk through how either works, but we won't tell you it's a safe bet, because it isn't one.

Whatever brings you here, thank you for reaching out. We read every message, and we'll get back to you as soon as we can.